Training Policies

Monthly Plans and Automatic Renewal

Monthly training plans automatically renew each month until canceled. Clients may cancel their plan at any time. Cancellation will take effect at the end of the current paid billing period, and no additional monthly payments will be processed after the cancellation becomes effective. Payments that have already processed are generally nonrefundable, except when a cancellation or refund is required by applicable law or expressly provided in the client agreement. Clients may continue using eligible sessions through the end of their final paid billing period. Any unused sessions, including rollover sessions, expire when the final paid billing period ends.

Clients may use the Stripe customer portal to:

• Cancel their subscription
• Schedule cancellation for the end of the current billing period
• Update their payment method
• Review subscription and billing information

Ever Athlete Training does not provide prorated refunds for the unused portion of a monthly billing period unless required by law.

South Carolina Consumer Rights

Nothing in this policy waives any right provided under the South Carolina Physical Fitness Services Act or another applicable law. When a purchase or contract qualifies for a statutory cancellation period, the client may exercise that right according to the instructions contained in the client agreement. When permitted by law, Ever Athlete Training may deduct a reasonable prorated amount for training sessions, services, or access already provided before a cancellation. Personal-training sessions and related charges designated as nonrefundable will be clearly identified in the applicable client agreement.

Session Rollover Policy

Clients enrolled in the four-session monthly plan may roll over a maximum of one unused session into the immediately following billing period. Clients enrolled in the eight-session monthly plan may roll over a maximum of two unused sessions into the immediately following billing period.

Rolled sessions:

• Must be used before the end of the following billing period
• Cannot accumulate beyond the stated rollover limits
• Cannot be transferred to another person
• Have no cash value
• Expire when the client's final paid billing period ends

Late-canceled sessions and missed appointments are not eligible for rollover.

Appointment Cancellation and Rescheduling

Appointments may be canceled or rescheduled without penalty when at least 24 hours' notice is provided. Appointments canceled with less than 24 hours' notice will count as used sessions. The same 24-hour policy applies to small-group training because each reservation holds a limited training space.

Missed Appointments

Appointments missed without notice will count as used sessions. Ever Athlete Training will not charge a separate no-show fee. The reserved appointment will simply be deducted from the client's available sessions.

Late Arrivals

Clients who arrive late may train for the remaining portion of their scheduled appointment. The appointment will still end at its originally scheduled time to avoid affecting appointments scheduled afterward.

Sessions Canceled by Ever Athlete Training

When Ever Athlete Training cancels an appointment, the session will be restored to the client's available balance and rescheduled without penalty. A session canceled by Ever Athlete Training will not count toward the client's rollover limit.

Emergency Exceptions

Ever Athlete Training understands that unexpected emergencies occur. One discretionary exception to the late-cancellation or missed-session policy may be granted to each client during a 90-day period. Exceptions are not guaranteed and will be evaluated based on the circumstances and scheduling impact.

Single-Session Purchases

Individually purchased training sessions must be scheduled and completed within 90 days of purchase. Unused single-session purchases expire after 90 days unless otherwise required by law or agreed to in writing by Ever Athlete Training.

Policy Acceptance

By purchasing a training session, enrolling in a monthly plan, or reserving an appointment, the client acknowledges that they have received access to these policies. Any acceptance required for a client agreement, automatic renewal, waiver, or other contractual term must be collected separately through the applicable agreement or checkout process. Ever Athlete Training may update these policies when reasonably necessary. The current version and effective date will be posted on this page. Changes will not eliminate rights already provided to a client by applicable law or an existing agreement.

Questions

Questions about a plan, payment, or scheduled session may be submitted through the contact form on the Ever Athlete Training website.